Remote assistance
What is Remote assistance?
Remote assistance service is provided by sharing the screen of the client's computer by a secure connection. The tool used for this purpose allows viewing the activities on the home computer so that our specialist can discuss the repair work with the customer in real-time.
Remote assistance also allows the client to get consultations, e.g. to discuss the operation of a particular program or difficulties in using computer equipment.
The service includes:
- Assistance without the need to visit the customer's office
- Quick response to the problem
- Security of the service - we use certified software for remote connections. - Team Viewer (download the package).
What are the reasons to choose the service?
Do you need professional intervention but don't have time to wait for a service technician? Contact us, install Team Viewer, and we will initiate a connection. This is a very convenient solution because you can show the problem right on your display. Our specialist will analyze the issue and you will see the repair process on your screen. Would you like to consult the operation of a program or the current process on your computer? Remote support is the perfect solution.